That long-awaited kitchen management system has finally been implemented into your venue.
You’ve sealed the deal with the salesperson, watched the training videos, and are now excited about the bells and whistles you’ve been handed. Efficiency is going to be through the roof, right? Wrong.
Onboarding and integration issues arise, system nuances escalate, and your operations and menus suddenly need to pivot with pending price hikes and supply chain emergencies. Where is the helpline? It’s a 45 minute phone hold away, or an online chat bot who loops through pre-programmed answers with no solution.
Pressure grows, and time becomes money that is suddenly costing you more than what you bargained for. You find yourself dreaming about talking to a real live person; an industry related face to face expert who can help get your operations running smoothly again, quicker than you can say ‘bon appetit’.
While many new platforms stop at software, surface level savings and AI promises, they rarely address the roadblocks that can occur when real live support is missing. And that’s what sets My Local Foodie apart from the rest. With almost 20 years as a leader in hospitality technology, they bring unmatched personalised expertise to their end-to-end kitchen management software Costimator, combining powerful technology with real human support. My Local Foodie go beyond technology, procurement and food cost reduction by becoming a face-to-face extension of your team. So not only do you gain access to a reliable supplier network and competitive pricing, you’re also gaining the support of your own Client Success Manager and Business Support Team who know the industry, your venue, the Costimator platform and who are genuinely invested in helping you succeed. They will pick up the phone when you call, knowing your kitchen’s pain points before you even say them out loud. It’s what transforms My Local Foodie from a service into a strategic partner.
“We don’t just hand you the tools, walk away and leave you with a bot to troubleshoot your problems.” says Melen Chenn, Head of Business Support.
“We work through a diligent onboarding process with your venue, and ensure your purchasing goals and operations in Costimator are all integrated and aligned, whether that’s improving margins, securing more reliable suppliers, sourcing a hard to find ingredient or streamlining accounts and back-of-house operations.”
But the benefits aren’t only for venues. Suppliers that work with My Local Foodie also gain from the consistency that comes with being part of the Costimator platform and this well-managed procurement group. Instead of fielding orders from multiple venues, suppliers tap into a streamlined network, predictable volumes, and transparent communication. Less admin, more efficiency and stronger long-term relationships which all comes together into one intuitive kitchen management software platform, Costimator. It is the digital backbone of My Local Foodie’s offering, and the central hub that connects procurement with powerful features such as live pricing, integrated accounts, inventory tracking, stock management, menu engineering tools, reporting capability and more.
The result? Chefs and operators can make smart, timely decisions with clarity and confidence. Suppliers enjoy a reliable, consistent relationship with professional venues. And everyone is freed up to focus on what they do best, rather than get bogged down with scattered paperwork or damage control.
So whether it’s a hotel group struggling with supplier reliability or a golf clubhouse trying to forecast seasonal menu costs, the team at My Local Foodie doesn’t offer cookie cutter solutions. Together with their food costing and kitchen management software Costimator, they offer exceptional tailored advice, hands-on support, a people-powered network and proactive guidance that champions chefs and venues every step of the way.
